1.Welcome  Message –   Set an alert message each time the call coming into the virtual company while the virtual company profile opened, then the agent can greet the caller with welcome message of the virtual company  name.

2.Call Options - Consists of two options Answer and Hangup. Agent may click Answer button and answered the call or click Hang-up button to disconnect the call.

3.Caller ID -  Caller ID that transmits a caller's number to the called party's Pop-up Screen during the ringing signal. The purpose of this function is to allow the agent to see the telephone Number of the caller.

4.DID No – DID No was done by pulsing the last 4 digits of the number being dialed before connecting the number. The PABX would use these DID digits to switch the call to the right recipient. Which will display under DID No column.

5.Fax No -  Display the virtual company fax number.

6.Extension – The function is to Transfer the call to extension number by clicking on the Direct Transfer, Screen Transfer and Executive Transfer button to telephone number or to mobile number.

7.Name – Display the virtual company employees name.

8.Title – Display the virtual company employees job title.

9.Contact No – Display the Mobile phone number, Direct Telephone number  and SMS of the virtual company employees.

10.Email Address –  Display the virtual company employees email address which enable to send email directly.

11.Company Description -  Display virtual company  description

12.General Info – indicate the virtual company information, which was referring by the caller.

13.Memo Pad – Can leave a reminder which can help the agent to follow up virtual company employee later.

14.Status –  The connection status of the popup screen, will appear on this column.

15.Exit –  To exit from virtual company  pop-up screen.

16.Edit  – Allow the agent to edit the memo pad time to time.